VocalOps

VocalOps is an AI-powered, customized call receptionist designed for Canadian businesses. It builds a dedicated agent from a company’s real calls, connects to the client’s systems, and is adjusted daily by a specialized team. The service promises a tailor-made experience rather than a generic script, with bilingual support and integration into the client’s software stack. It emphasizes real-world customization, security, and ongoing improvement through daily reviews of calls.

The system operates by starting from the client’s actual calls to draft the greeting, vocabulary, escalation rules, and transfer paths. The agent reads and writes in the client’s ERP, CRM, or scheduling tools, including on-site installations. The setup includes development and integrations planned in the contract, maintained by engineers, and adjusted continually by the VocalOps team.

In practice, VocalOps provides a live client portal, real-time call data, transcripts, urgent requests, and synchronized CRM records. It supports multi-site deployments and offers a bidirectional sync with ERP/CRM, plus the option to recreate tools within its portal. The product emphasizes ongoing optimization, security, and data hosting within Canada.

Use cases

• Réceptionniste virtuelle IA pour un accueil bilingue
• Agent téléphonique IA configuré avec vos scénarios
• Prise de rendez-vous et gestion hors heures
• Intégration ERP & CRM bidirectionnelle