About Craftman

Craftman offers an AI-powered inbox designed for startups, unifying chat and email in a single feed. It enables AI-drafted replies based on a knowledge base and ongoing conversations, aiming to reduce repetitive work and speed up customer interactions. The product targets founders and small teams seeking a streamlined, fast-support workflow with AI assistance.

The system reads the user’s knowledge base and previous conversations to draft replies. It makes edits possible before sending, and the AI improves over time as corrections are applied. It also supports routing messages and managing conversations from a single interface, rather than switching between tools.

Craftman emphasizes a lightweight approach to support, focusing on the essentials: inbox management and AI-assisted drafting. It provides real-time analytics on response times and team performance, and it offers a free starting tier with paid upgrades for higher volumes and features.

It notes the availability of email and chat unification, AI drafts, and integrations compatible with startup workflows.

Use cases

Unified inbox for startup support teams to handle chat and email in one place.

Key features

Unified inbox for chat and email
Real-time analytics
AI learning from edits
Domain-forwarded emails
AI chatbot capability
Content training from PDFs and websites

Pros and cons

Pros

Keeps chat and email in one place for easier management.

AI drafts save time and are editable before sending.

Reviews

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Frequently asked questions

How does AI Drafts work?

When a customer sends a message, our AI reads your knowledge base (docs, FAQs, previous conversations) and drafts a response. You see the draft in your inbox, can edit it if needed, and click Send. The AI learns from your edits over time.

Can I use my own domain for email?

Yes! Simply forward your support@yourdomain.com to your Craftman inbox. All replies are sent from your domain, so customers never see Craftman branding.

How does it compare to Intercom?

Intercom is great for enterprises with complex needs. Craftman is built for founders who want 80% of the features at 20% of the price. We focus on inbox + AI drafts, not product tours, or enterprise reporting.

Is my data secure?

Absolutely. All data is encrypted at rest and in transit. We're GDPR compliant and never train our AI on your customer data without explicit consent.

Can I try before I buy?

Yes! Start with a 7-day free trial on any plan. No credit card required. Cancel anytime.

Can I train the AI on my website or PDF?

Yes, you can! Upload PDFs, add website URLs, or paste text directly. The AI will learn from your content and use it to draft accurate responses.

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