AI ReFounder

AI ReFounder is a 24/7 AI voice agent for ecommerce stores. It handles product questions, insurance estimates, and order processes to convert callers into buyers. The system connects to a store’s product catalog and operates across hours, weekends, and holidays, aiming to increase revenue from phone interactions. It has been used to achieve a measurable conversion rate in live production environments and supports Shopify installation or embedding on other carts.

The AI greets callers, asks qualifying questions, and uses the store catalog to guide conversations. If needed, it can transfer to a human during business hours and guide customers through order completion otherwise.

Core capabilities include 24/7 call handling, catalog knowledge, sales conversations, order guidance, and after-hours specialization. The system captures transcripts and recordings, performs sentiment analysis, and provides real-time analytics. It aims to convert a portion of calls into sales, with a track record cited from live data.

The product supports Shopify installation via the App Store or a JS embed for other carts, with main App options for non-Shopify platforms. It mentions pricing per minute and free minutes, plus integration paths for dedicated numbers or website widgets, and notes about supported platforms and coming features.

Use cases

• Handle after-hours calls when staff are unavailable and convert callers to buyers