Web2Chat

Web2Chat is a platform that consolidates live chat, ticketing, a knowledge base, and a CRM into one organized system. It targets startups and small businesses looking to streamline customer support, engagement, and internal collaboration. The tool emphasizes affordability and ease of use to help smaller teams deliver better customer experiences without complex infrastructure.

The platform integrates AI-powered responses with human support, enabling a handoff between automated and live assistance. It supports multiple languages and aims to centralize communications so teams can manage inquiries, updates, and support requests from a single place.

Users can create a searchable knowledge base with self-service articles and FAQs, and publish updates via a News Center. The system includes an AI assistant powered by ChatGPT that can be trained on provided content to answer customer questions.

Web2Chat offers features such as multilingual support, analytics, and integration options, with plans that scale from a free option to higher-tier offerings, including branding removal, custom domains, and priority support.

Use cases

• Helps startups and small businesses enhance customer support
• Provides a centralized platform for live chat, ticketing, knowledge base, and CRM