Zipchat

Zipchat provides an omnichannel AI agent for ecommerce brands, acting across website search, product pages, chat, email, WhatsApp and social channels. It Sells, supports and recovers carts on every channel, and follows the shopper from the first comment to the return. It emphasizes acting inside a store’s systems and channels rather than merely answering in isolation.

Zipchat is an AI platform that enables a single agent to operate across multiple touchpoints, with skills that connect to various tools via API or MCP. It highlights that the AI understands shopper intent, answers instantly, and can automate interactions such as order tracking, returns, and discounts within existing workflows. The product stresses that it can be deployed quickly and begins operating with the store’s data from day one.

Zipchat outlines its capabilities as encompassing product recommendations, proactive engagement, and WISMO automation, with a free store preview feature to show Zipchat on a retailer’s site. It also notes multiple channels and integrations, including website chat, WhatsApp, Instagram, Messenger and Email, and mentions governance through GDPR and AI Act compliance.

Zipchat’s pricing page and plan details describe tiered plans with a free trial and 30-day money-back guarantee, and outline multi-store and Shopify-related deployment considerations. It lists supported platforms, integration options, and notes the option to book demos or start a free trial, providing a sense of scale and adoption for ecommerce brands.

Use cases

• Increase sales by answering doubts and recovering carts
• Automate support with order tracking and returns
• Gain customer insights from conversations