Chatsy

Chatsy is an AI customer support chatbot that answers questions from a business's help content and hands off unresolved conversations to a person. It is built for teams that already maintain product docs, policies or help articles and need a clear path to a human for the rest. The company was founded in 2024 and is based in Houston, Texas, USA.

An agent answers from website links, PDF, Word, CSV, Markdown, HTML and text files added as sources, and every reply carries a numbered citation to the source it used. When the agent cannot help or a visitor asks for a person, the conversation moves to Live chat with the full transcript attached, and a teammate can reply, resolve it, or return it to the agent.

Chatsy also turns forwarded support email into assignable tickets, publishes a public knowledge base that the agent answers from, and reports analytics on conversations, handoffs, ratings and first reply time. Each agent can use a different AI model and response instructions, and dashboard connections are set up for Calendly, Pipedrive, Zendesk, Klaviyo, Slack, Stripe and Mailchimp, though agents cannot yet run actions through them.

Chatsy runs as a widget embedded on a website with one script. The Free plan costs $0 per month with 40 monthly credits and no credit card required; self-serve paid plans are Hobby at $40 per month, Standard at $150 per month and Pro at $500 per month, each adding AI agents, team seats, mailboxes, knowledge bases and training-data storage, while Enterprise uses a custom contract.

Use cases

• Customer support chatbot that hands off locked accounts and refunds
• FAQ chatbot for small businesses without existing support staff
• E-commerce returns and refunds chatbot
• Lead capture chatbot that routes qualified leads to sales
• IT helpdesk bot for internal password and VPN questions
• Appointment booking bot for healthcare, legal and consulting teams