Sweepr

Sweepr is the journey orchestration platform for telco digital care. It lets service providers design, deploy, and optimize intelligent subscriber experiences across app, web, chat, and IVR from a single control plane. The platform uses a hybrid agentic engine that balances AI flexibility with carrier-class reliability, enabling subscriber journeys that emphasize resolution and scale across millions of interactions while maintaining compliance. It is built for Tier 1 operators and other large service providers seeking integrated digital care.

Sweepr’s design centers on omni-channel authoring and continuous improvement. Journeys are designed across multiple channels with context preserved when moving between touchpoints. The system supports real-time adaptation to subscriber needs and exposes what is happening and why, through observability and governance. The hybrid engine blends heuristic decisions for reliability with LLM-based understanding, aiming to reduce reliance on rigid scripts while keeping control in enterprise contexts.

The platform provides a modular set of capabilities including experience design, deployment across channels, and journey optimization. It includes tools for journey visualization, AI-assisted discovery, and reusable components; an agentic engine with telco-domain safety; and integration hubs for OSS/BSS, CRM, CCaaS, and hyperscalers. It emphasizes safety controls, audit trails, and role-based access to support compliant operations.

It presents partnerships and a path to industry-wide deployment, with calls to action for discovery calls and architecture deep dives.

Use cases

• Troubleshooting Internet/TV/Smart Home; guide subscribers to digital resolution flows
• Billing & Account Support with contextual explanations
• Onboarding & Activation for new subscribers
• Outage Management with proactive updates
• Retention & Win-Back with targeted interventions