Spokk

Spokk is software for businesses that collect in-person feedback and want to turn it into Google reviews, loyalty and referrals. It ingests customer feedback after visits, then uses AI to draft a Google review in the reviewer’s own words. It presents a straightforward setup and a continuous feedback loop across multiple locations.

Spokk operates by connecting to the business’s channels, sending follow-up requests after visits, and using AI to draft reviews from the customer’s own words. The process starts when a visit is logged, then a short form is sent, the customer answers, and AI writes a review draft. The draft is sent back to the customer to post, while the business can respond or edit within the platform.

Spokk offers automation and templates for responses, loyalty programs and referral codes. The platform emphasizes that reviews are posted by customers from their own Google accounts, and it provides features like AI-generated reply drafts, review requests, and a unified dashboard for managing Google reviews, feedback and loyalty data.

Spokk provides a healthcare plan, integrations with several platforms, and scalable pricing for single businesses, agencies and healthcare practices. It supports unlimited locations and team members, performs AI review drafting in multiple languages, and offers a 60-day money-back guarantee. It presents pricing for yearly and monthly plans, with a 14-day free trial and various add-ons and integrations.

Use cases

• Spokk for massage parlors and salons to collect feedback and generate Google reviews.
• Spokk for travel agencies and tour operators to turn trips into reviews and repeat bookings.