Solidroad

Solidroad is the AI training platform for CX teams. It uses realistic AI-powered simulations that make every agent, and every interaction, better. The platform emphasizes coaching and training to help teams improve customer experience across conversations and workflows, with a focus on measurable outcomes and scalable learning. The approach centers on practice, feedback, and visibility into quality across agents and interactions.

Solidroad generates personalized trainings for agents and coaches reps with AI simulations that look, act, and sound like real customers. It supports ongoing development by integrating practice scenarios with immediate feedback to reinforce learning and improve performance over time. The system aims to drive improvements in customer interactions by aligning practice with real-world expectations and outcomes.

Solidroad provides tools to create and use custom scorecards. It lets teams build flexible scorecards to measure skills and behaviors—from empathy and communication to process adherence and accuracy—and uses these metrics to guide coaching and development.

Solidroad emphasizes long-term growth and integration. It connects to tools already trusted by teams and is designed to scale with ambition, not only headcount. The platform highlights its support ethos and seeks to enable quality at scale across channels.