Permut

Permut is a platform that designs, deploys and governs AI agents capable of executing real workflows across the customer journey. It aims at teams that need agents to perform actions, not only answer questions, and combines an agent OS, intelligence extraction and native channel support to unify operations. The system emphasizes brand-aligned behavior, governance and end-to-end workflow execution across customer touchpoints.

Teams configure agent personality, goals and behavioral rules using natural language instructions stored in the knowledge base. Pre-built capabilities handle common workflows like order tracking and catalog search, while custom connections let agents access internal systems. Conversations are analyzed to extract themes, intent and sentiment, feeding intelligence and enabling performance monitoring and improvements.

Operators monitor performance, adjust behavior by updating knowledge base content or capability settings, and track conversation quality across channels. All changes are logged with a complete audit trail, and users maintain visibility and control over agent actions and outcomes.

The platform is built for operational teams who need visibility, control and consistent agent behavior across all customer touchpoints, with channels including web chat, WhatsApp, Instagram Direct Messages and email.

Use cases

• Automate customer service workflows across ecommerce channels
• Track orders, process returns and cancellations