Maxdesk

Maxdesk provides a help desk and ticketing system intended for growing support teams. The product runs in the browser and is hosted by Maxdesk, offering a shared inbox, SLA management, automations, and a knowledge base as part of a single workspace. The approach emphasizes unlimited agents and tickets, with per-workspace pricing rather than per-seat billing. The tool aggregates tickets, email-to-ticket, SLA targets, automation rules, and analytics into one observable interface. The system is designed to replace multiple point tools with one into which new conversations flow and are managed from a single view, without upsell prompts or feature gates.

Maxdesk describes its knowledge base as living inside the same workspace as the inbox, with articles created from real answers to customer questions. It emphasizes self-serve help for customers, where articles stay available over time and can be linked in replies. The knowledge base is part of the helpdesk workflow, not a separate tool, and is designed to reduce repetitive typing by turning common responses into articles.

Maxdesk states that the product includes a live dashboard, reports, and a top-agent leaderboard, along with role-based access control, branding options, and a permissions matrix. It highlights that there is no per-seat billing and that the free plan includes unlimited agents and unlimited tickets within fair usage. The system also offers AI features on higher plans and a history window with different retention levels depending on plan tier.

Maxdesk outlines plan options, platform availability, and integration points as part of its pricing and product description. Free Forever is available with unlimited agents and tickets (within fair usage) and includes email-to-ticket, SLAs, knowledge base, and automations. Pro adds branding and analytics enhancements, AI-related upgrades are available on Elite, and there is a note about not offering live chat or phone support. The pricing is stated per workspace, with tokens like “$0 forever,” “$20 per workspace / month,” and “$99 per workspace / month.”

Use cases

• Support teams needing unlimited agents and tickets
• Teams wanting knowledge base within the same workspace
• Organizations preferring per-workspace pricing over per-seat