Hello24

Hello24 provides a conversational commerce platform that enables brands to engage customers on WhatsApp, build order and checkout flows, and run marketing campaigns. It supports ecommerce interactions, notifications, and order management directly in WhatsApp. The tool targets businesses looking to leverage WhatsApp as a sales and support channel and to automate repetitive conversations with customers.

Hello24 describes its product as an AI-powered platform with a visual interface that combines WhatsApp Business API with a commerce backend. It emphasizes the ability to view and modify customer orders while chatting and to keep track of conversations with tags for easy retrieval. The system aims to shorten lead times and boost revenue through automation of marketing and sales processes.

The platform highlights capabilities such as personalized messaging, abandoned cart recovery, and cross-sell/up-sell in WhatsApp conversations. It supports payment integration for 2-click payments on chat, multilingual chatbots, and developer APIs for custom integrations. It also mentions enterprise-grade security, data encryption, and access controls as part of its security posture.

Hello24 plans to offer multiple pricing tiers and integrations, including Shopify and WooCommerce, along with various channels like Instagram DM and Facebook Messenger. It notes an enterprise option and emphasizes no-code or low-code onboarding with guided setup and a focus on commerce and marketing automation within the WhatsApp channel.

Use cases

• Sell products directly on WhatsApp through chat-based checkout.
• Notify customers about orders and shipments via WhatsApp messages.