Flownally

Flownally is a customer communication platform that brings WhatsApp, Messenger, Instagram, and SMS conversations into one shared inbox with chatbot automation and no-code journeys. It is built for hospitality, ecommerce, and other businesses that grow through conversations and want to respond faster, without switching between separate messaging apps or losing customer context.

A business connects its WhatsApp, Messenger, Instagram, and SMS channels, and Flownally brings every conversation into a shared team inbox with customer context attached. A no-code chatbot answers common questions with quick replies and conditional routing, captures customer preferences as tags, hands off to a human team member with full history visible, and triggers a journey such as a post-purchase follow-up when an event like an order occurs.

Flownally includes a shared team inbox with conversation history, customer profiles with tags and custom fields, a visual no-code journey builder with triggers, waits, and conditions, and a chatbot builder with quick replies, rich messages, and intent detection. It also offers campaigns and follow-ups based on customer activity, human handoff with automatic routing, reporting and analytics, and an API for connecting other tools and events.

Flownally offers a 14-day free trial with no credit card and full access from day one. Starter costs $19 a month (or $14.25 billed annually) for up to 100 active contacts, Professional costs $199 a month for up to 1,000 active contacts with phone support and free onboarding, Ultimate costs $499 a month for up to 10,000 active contacts with priority support, and a Custom plan covers larger volumes through a sales contact.

Use cases

• Manage guest communication for hospitality
• Keep ecommerce conversations moving toward purchase
• Answer check-in, WiFi, and parking questions automatically for guests