- Pricing
- Paid
- Business, Business PRO, On-Premise
- Added
- May 17 2023
About Elastic
Elastic is an AI chatbot and live chat platform that automates customer engagement across more than 12 social channels, including WhatsApp, Google My Business, Facebook, Instagram, and video chat. It is built for businesses in e-commerce and retail, insurance and banking, travel and hospitality, and government that want to engage customers 24/7, generate leads, and reduce support costs.
A business sets up a bot visually without writing code and deploys it across WhatsApp, Facebook Messenger, Instagram, Google My Business, and other channels from one platform, with every conversation stitched into a single OneView Inbox regardless of which channel it came from. The bot handles routine questions automatically, including complex ones answered within seconds through DocuSense, while human agents step in through Live Chat for real-time, personalized conversations.
Elastic offers a WhatsApp chatbot built on the WhatsApp Business API, an Instagram chatbot that automates direct messages and comments, multilingual conversations in more than 20 languages, and ready-to-use bots for e-commerce product recommendations, insurance and banking lead generation and policy renewals, travel bookings, and citizen services for government. It also integrates with third-party CRMs, marketing, ticketing, and analytics tools, and its higher plans add advanced ChatGPT integration.
Elastic is sold on three tiers: Business at AED 1099 a month for website, WhatsApp, Facebook Messenger, Instagram, and Google My Business with WhatsApp e-commerce; Business PRO at AED 1999 a month adding Telegram, WeChat, Line, Viber, Slack, Shopify, WooCommerce, video chat, and advanced integrations like ChatGPT; and an On-Premise plan that runs on the customer's own servers with extended bot customization support, priced by contacting Elastic. New customers can sign up for a free 14-day trial.
Use cases
- Recommending products and answering questions for e-commerce
- Generating leads and renewing policies for insurance and banking
- Handling hotel bookings for travel and hospitality
- Serving citizens 24/7 for government agencies
Key features
- Omnichannel deployment across 12+ social channels
- WhatsApp chatbot on the WhatsApp Business API
- Automates Instagram direct messages and comments
- Multilingual conversations in 20+ languages
- OneView Inbox unifies conversations across channels
- DocuSense answers complex questions within seconds
- Live Chat blends automation with human agents
- Integrates with third-party CRMs and marketing tools
Pros and cons
Pros
Cons
Pricing
- Website, WhatsApp, Facebook Messenger, Instagram, Google My Business
- WhatsApp E-commerce
- No-code visual chatbot builder
- Telegram, WeChat, Line, Viber, Slack
- Shopify, WooCommerce integration
- Video Chat
- Advanced integrations like ChatGPT
- Extended bot building and customization support
- Platform on your own servers
Reviews
Alternatives to Elastic
More in AI Chatbot
Chatsy
Chatsy is an AI customer support chatbot that answers from a business's help content and hands off unresolved conversations to a team inbox with live chat.
Triibe
Triibe is an employee engagement app that helps build a culture of connection, engagement, recognition, and wellness in organizations.
Twain
Twain is a GTM agent platform that researches accounts and contacts in real time, qualifies leads, and writes personalized outreach sequences for email, LinkedIn and calls.
ChatLingo
ChatLingo provides AI-powered language conversation practice with real-time feedback, aiming to make daily speaking practice accessible to learners worldwide.
Ticket AI for Discord
Ticket AI for Discord helps California drivers contest traffic tickets by mail with AI-drafted Trial by Written Declaration, certified mail, deadline tracking,…
NextPhone
NextPhone is an AI receptionist for law firms and service businesses that answers calls 24/7, qualifies leads, books appointments, and transfers urgent calls.