Denser

Denser is an AI customer service agent and chatbot platform that answers customer questions from a business's own help center and documents, takes approved actions, and hands complex requests to a human team. It serves solo projects, growing teams, Shopify merchants and large organizations that want support automated without losing a path to a person.

The agent identifies a customer's intent and keeps context across follow-up questions, retrieves the most relevant passage from a connected website, help center or document set, and cites the source behind the answer. It then resolves routine questions, runs an approved action such as a booking or an order lookup, or sends the full conversation to a person when judgment is required.

Denser deploys across a website widget, email, phone, WhatsApp, Slack, Telegram and Shopify, and can also be called through a REST API. Playbooks describe how it should handle a situation step by step, and a built-in helpdesk turns every escalated conversation into a ticket with its full transcript attached, with a live agent able to take over an active chat. For Shopify stores it can search the catalog, manage the cart and process a confirmed return.

Denser is priced in five tiers: Free at $0 with 50 queries a month, Starter at $39 a month, Standard at $119 a month with Helpdesk and ticket integrations, Business at $399 a month with dedicated accuracy support, and Enterprise at $899 a month with priority support, SLAs and an optional private LLM deployment. Each plan caps the number of DenserBots, team members, monthly queries and connected pages.

Use cases

• Answering product and policy questions from approved documentation
• Guiding technical troubleshooting and escalating complex issues
• Handling order and account workflows across Shopify, Stripe and internal APIs
• Capturing leads and booking meetings during a conversation
• Tracking Shopify orders and processing confirmed cancellations or returns
• Generating FAQPage schema markup for a webpage