Cloodot

Cloodot is an AI employee for sales and support that unifies multiple messaging channels into a single inbox and provides an AI agent that can qualify leads, resolve routine tickets, and hand over complex moments to human teammates with full context. It is designed for teams handling customer conversations across WhatsApp, Instagram, Facebook, webchat and more, running 24/7 to support sales and service efforts.

The tool works by connecting channels, teaching the agent from a knowledge base and FAQs, and enabling actions across connected tools. It offers an environment to train and test the agent, and to publish updates to live conversations with rollback options, while keeping a logged history of interactions for audit and training.

Cloodot provides a shared inbox with threaded conversations, AI-driven triage, and integrations into Shopify, Salla, HubSpot, and calendars, plus REST APIs to connect other systems. It emphasizes grounding in the store’s data and context, so replies and actions reflect real customer information.

Users can deploy in hours with a no-code builder, train the AI on documents or plain-language instructions, and leverage built-in privacy and security features such as 2FA, role-based access, encryption, and data export. The system supports multilingual responses and keeps human oversight where needed.

Use cases

• Automating common customer requests with actions in connected tools