CaseXellence

CaseXellence is a low-code, AI-powered case management platform built by Speridian Technologies for public sector agencies in government, healthcare, legal and family assistance services. It is designed for government agencies, housing authorities, courts, licensing boards and child welfare organizations that need to modernize legacy case processing infrastructure while keeping security, transparency and traceability.

The platform embeds AI and machine learning modules directly into case workflows: document classification, predictive analytics, chatbots, natural language processing and image recognition run alongside its workflow, rules and decision management engine. A low-code environment lets agencies configure these pre-built workflows and connect them to existing systems instead of writing custom code.

CaseXellence automates document categorization with AI-driven classification models, predicts outcomes and trends from historical data, and answers queries through AI-powered chatbots with contextual understanding and adaptive learning. Its knowledge management module adds natural language processing search across multiple languages for court staff and litigants, and built-in fraud prevention with AI-powered identity-proofing integrations supports licensing and benefits programs.

CaseXellence ships with pre-built verticalized solutions for sectors such as FAMS CX for rental and homeowner assistance, Health CX for integrated eligibility, Justice CX for case filing and court knowledge management, and Gov CX for licensing, permitting and a citizen portal. The platform is deployable on a GovRAMP-certified cloud for government security requirements.

Use cases

• Benefits assistance, grant management and licensing workflows
• Rental and homeowner assistance programs
• Case management for prosecutors and public defenders
• Occupational licensing for government agencies
• Gaming license compliance management
• Self-service knowledge base for court procedure questions