Bot9

Bot9 is a chatbot platform that automates customer support and sales conversations for businesses. It trains an AI assistant on a company's own technical resources so it can answer customer questions without requiring a support team to handle every request. The platform targets e-commerce, healthcare and hospitality businesses that want automated, round-the-clock responses.

Setup starts by entering the company website URL so the bot can scan and sync with existing data; owners then customize the chat widget's logo and brand colors and embed it on their website, marketing site, in-app surfaces or help center. Support teams can add guidelines that dictate how the bot responds, and it hands off relevant tickets to human agents when a conversation needs a human touch.

Bot9 provides continuous automated support, understanding over 150 languages, and accepts unlimited training data through links, files or manually written content. It integrates with social media platforms, ticketing systems such as Zendesk and Freshdesk, and tools such as Zapier and Slack, and it tracks customer behaviour and conversation volume through built-in analytics and reporting.

Bot9 is sold on three paid tiers with no free plan: Starter at $199 per month for one chatbot and 500 monthly support responses, Professional at $499 per month for five chatbots, API access and 1,000 monthly responses, and an Enterprise tier with advanced admin permissions and single sign-on available by contacting the company. The chat widget runs on a company's own website and connects to channels such as Discord and WhatsApp.

Use cases

• Automating e-commerce support such as availability checks and returns
• Scheduling appointments and handling prescriptions for healthcare providers
• Handling bookings and property details for hospitality businesses
• Assigning complex tickets to a human support agent