Auralis AI

Auralis AI is a unified platform that automates support work by combining automation, agent assistance, voice handling, auditing, and a central knowledge hub. It is designed for organizations looking to modernize their service desk without rebuilding their current stack. The platform emphasizes end-to-end resolution, real-time guidance for human agents, and continuous improvement through data-driven insights. It operates across chat, voice, and email channels and connects to existing tools via APIs.

The Autopilot component resolves tickets end-to-end using an agentic AI that understands intent, reasons over data, and escalates to humans only when necessary. It runs 24/7, supports 100+ languages, and writes updates to the appropriate records, keeping context intact across handoffs and channels.

Auralis includes Answer for article-based knowledge, Assist for real-time agent guidance, Analytics for QA and coaching, and Knowledge Center as a single source of truth. It integrates with hundreds of tools and platforms and provides security and governance features to protect data and privacy.

Use cases

• Unified support across chat, voice, and email for service desks
• Agent assistance to speed replies and improve accuracy