Althena Care

Althena Care provides an AI assistant named Andrea that talks with patients between appointments, in their language, at any hour, and works with doctors rather than replacing them. The system emphasizes that all information goes back to the patient’s doctor, who decides the next steps. It is a bridge between visits and a tool for scaling mental-health care management.

The service explains how responses are routed: conversations go to the doctor with a short summary and a suggested next step, and the doctor remains the decision-maker. It also highlights safety elements, including crisis alerts and a commitment to transparency about AI involvement.

The platform is framed around patient language support and continuous monitoring between visits.

Data handling is noted as being stored in India, with consent following the DPDP Act, and conversations are not used to train AI; calls are not recorded. These points establish privacy and data governance as part of the product’s description.

Use cases

• Between visits, Andrea communicates with patients to check on progress and report back to doctors.
• Doctors receive a summary and suggested next steps to inform care decisions.