Xurrent

Xurrent offers an AI-powered ITSM platform designed for unified IT operations and service management in large organizations. It combines incident management, service desk operations, and automation to streamline workflows and reduce silos across IT and the business. The product targets IT teams, operations teams, and enterprise service departments seeking a cohesive platform for incident response and service delivery.

Sera AI sits within Xurrent IMR and acts as an AI teammate for incident response. It connects with IMR, Slack, incident calls, and Claude through MCP, enabling teams to manage incidents without needing to switch tools. The platform emphasizes real-time signals, service data, and automated workflows to speed up remediation.

Xurrent emphasizes AI-native capabilities for incident management and ITSM, offering features such as on-call management, SLA management, and AI-powered knowledge management. The aim is to help teams resolve issues faster, unify cross-functional workflows, and maintain a single source of truth across the enterprise.

The product site references multiple use cases, industries, and integrations, and it highlights a platform mindset with ITSM, ES, and ITOM under one roof. It also points to a partner ecosystem, product updates, and customer success stories, indicating a broad scope for deployment across manufacturing, financial services, SaaS, e-commerce, healthcare, and retail.

Use cases

• AI Service Desk – Resolve issues quickly with an AI-powered system that automates ticketing.
• Enterprise Service Management – Unify IT, HR, Facilities, Finance, and more on a single, AI-powered service platform.
• On-Call Management – Simplify on-call scheduling, automate escalations, and reduce burnout.
• Post-Incident Management – Automate postmortems, AI summaries, and post-incident workflows