Ushur

Ushur provides an AI Agent-powered platform designed to automate end-to-end customer journeys with governance, human-in-the-loop safeguards, and audit visibility. It targets enterprises needing scalable, compliant automation across channels, with a focus on regulated industries such as healthcare, insurance, financial services, and public sector. The platform emphasizes security, governance, and observability as core pillars while enabling business users to orchestrate complex journeys without heavy engineering.

Ushur positions its platform as a single, governed environment where AI agents plan, reason, retrieve data, validate inputs, and resolve customer requests end-to-end. It supports inbound and outbound engagement across multiple channels and ensures context is preserved throughout interactions. The system highlights a trust-native architecture intended to scale adoption from a single use case to full enterprise automation, with policy and compliance controls built in.

Ushur delivers a modular stack including Studio for no-code journey design, the Agentic Experience Framework for multi-step workflows, Voice Guided Experience for concurrent voice + visual tasks, and an Agentic Knowledge Layer that unifies data into semantic blocks. It integrates with enterprise systems via APIs and no-code connectors, and offers an Invisible App for app-like experiences without downloads.

Ushur targets a broad set of industries and company types (health payer, provider, PBM, pharmacy, LA&H, P&C, consumer lending) and presents a suite of pre-built use cases and journeys. The platform promotes governance, security, and compliance as built-in features, with options to connect across channels (Voice, SMS, Email, Web) and to deploy across enterprise-scale journeys.

Use cases

• Automating complex workflows in healthcare, insurance, and financial services