Unthread

Unthread is an AI-native helpdesk that fuses Slack and Microsoft Teams conversations with ticketing, knowledge, and automation. It serves IT, HR, customer support, and RevOps teams that manage requests across Slack, Teams, email, or shared channels. The product emphasizes native experiences in chat apps and a unified operational layer for handling requests.

The system handles intake, context, execution, and learning in a service operations loop. It captures conversations, assembles requester history and knowledge, and determines next steps before acting. It aims to resolve requests by turning conversations into structured work items and automations.

Unthread provides a single platform where ticketing, AI, knowledge, analytics, and automation share the same context. It supports omnichannel intake, agentic AI, knowledge maintenance, and workflow automation across an integrated stack.

Plans include multiple tiers with a free trial period and enterprise options. It highlights Slack and Teams as primary channels, plus integrations with Jira, HubSpot, Salesforce, Zendesk, and more, with a focus on scalability and security for enterprises.

Use cases

• IT service desk with CMDB, asset tracking, and change management in Slack
• HR service desk for onboarding, offboarding, and policy questions