Thunai

Thunai is an enterprise AI customer experience platform designed to scale end-to-end contact-center operations. It automates first-line support, offers real-time agent assistance, and automates post-interaction workflows across channels. The platform emphasizes unified data, a single source of truth, and control over where data lives, with deployment options that fit large organizations.

The tool unifies voice, chat, email, and CRM under an orchestration layer. It aims to eliminate the need to stitch together point solutions by coordinating human and AI efforts intelligently, to resolve customer issues faster and reduce operational cost at scale.

The platform highlights industry-ready capabilities, pre-trained agents and workflows aligned to domains, and ready-to-use configurations across various sectors such as retail, insurance, finance, healthcare, and manufacturing.

Thunai presents data residency options, on-premise deployment, enterprise permission sets, and region-based data controls, framing itself as scalable and configurable for enterprise-grade CX operations.

Use cases

• Handle peak-season rush without missing a sale by automating repetitive queries and rescuing lost carts.