TeleWizard

TeleWizard operates as an AI call center and phone agent platform for businesses. It configures an AI voice assistant to handle inquiries, collect details, book appointments, and route calls using the company’s instructions and systems. A dedicated team manages setup and uses AI Supervisor insights to review conversations and identify improvement opportunities, focusing on consistency with business rules and processes.

TeleWizard describes a setup process where its team learns the business process, trains and connects the AI to required systems, goes live with AI agents, and provides ongoing monitoring and improvements. The workflow is tested with the team before activation, and ongoing maintenance supports updates and refinements based on analytics and summaries.

The product emphasizes capabilities such as speaking multiple languages, reflecting brand tone, enabling memory from prior conversations, and providing call summaries and transcripts. It also notes the ability to connect the AI to calendars, CRMs, and other business tools to perform actions like booking and data retrieval across channels.

TeleWizard outlines plans and deployment options, including enterprise-grade integrations and deployments with calendars, CRMs, and custom connections. It states compatibility with any business phone system, and mentions calendar integrations (Acuity, Google Calendar, Outlook) and messaging as an add-on, along with options for dedicated environments, private clouds, and regional deployments.

Use cases

• Answer calls, collect details, and route to the right team
• Book appointments through connected scheduling tools