Stylo

Stylo provides an AI assistant within Zendesk to assist agents in handling tickets and customer inquiries. It emphasizes purpose-built AI for Zendesk, aiming to delight both agents and customers with each interaction. The product suite includes Stylo Assist, Stylo Sentiment Scores, Stylo Voice AI, and Stylo Scribe, among others, as part of the Zendesk AI product family.

Stylo operates by offering tools that draft responses, integrate with context-rich sources, and translate or summarize content within tickets. The company describes its team as fully remote and focused on building AI-powered products for customer support contexts.

Stylo highlights capabilities to draft responses that match brand voice, provides integrations (e.g., Shopify) to enhance context, and includes tools to translate, score, and summarize calls.

Stylo outlines plans, platform integrations, and tiered pricing aimed at Zendesk users. The pricing page lists free options and multiple paid plans with per-agent rates, along with add-ons such as response credits, translation, and call summarization. Enterprise options and external integrations are noted for those seeking broader deployments.

Use cases

• Zendesk AI assistant inside every Zendesk ticket that understands the customer problem, finds the solution, and writes a reply for your agents to paste into the ticket.