structurely.com

21X powers customer conversations across voice, SMS, and email — from sales and service to support, follow-up, and customer success. Structurely’s platform combines applications, APIs, voice orchestration, and AI-native telecommunications infrastructure into one system. The company has built AI conversations for more than a decade and aims to automate, orchestrate, and understand interactions at scale, with emphasis on context and integration into existing workflows.

21X is designed for real customer conversations. It emphasizes context, consistency, clear actions, and deep integration with the tools and systems businesses already use. The model is part of a broader system that supports conversations across channels, ensuring conversations move toward the right next action and are updated in connected systems.

The platform handles inbound and outbound conversations across channels such as voice, SMS, email, and more, including features like live transfers, scheduling, and follow-up. It focuses on reducing manual work while preserving human oversight where needed, and it aims to maintain continuous engagement through 24/7 availability and automated follow-up.

It emphasizes headless deployment, multi-channel support, and the ability to customize workflows, agents, and integrations to fit enterprise needs.

Use cases

• Mortgage Engage borrowers, qualify opportunities, answer questions, collect documents, schedule callbacks, and transfer to loan officers.