Robofy AI Chatbot

Robofy is an AI platform that builds autonomous agents designed for enterprise CX teams. It automates customer support conversations, executes actions, and escalates with full context across multiple channels, including websites and WhatsApp. The product targets CX teams in mid-market and enterprise contexts, offering scalable AI agents that can work around the clock and reduce manual work through automation.

Robofy operates by training agents on a knowledge base, website content, documents, and live data sources. It connects agents to internal tools and external APIs to pull live data, perform actions, and hand off to humans when necessary. The setup emphasizes guided go-live and testing, with deployment across channels once the agent is trained and validated.

The platform highlights agent templates for common workflows (support, actions, escalation) and a framework to publish agents that answer questions, capture leads, or perform bookings and account changes. It emphasizes security, governance, and enterprise readiness, including API access and live actions to integrate with existing systems.

Robofy outlines plans for different user kinds (agencies, businesses) and mentions white-label and reseller options, as well as integrations and deployment across multiple channels. It describes enterprise-grade security, ISO certification, and scalable serverless infrastructure, along with a path to deploy quickly without requiring engineering sprints.

Use cases

• Lead capture and qualification at the point of inquiry