Rapport

Rapport provides an AI roleplay platform that lets teams train through conversations with lifelike avatars. It enables practice of client interactions, internal leadership conversations, and customer service scenarios, while offering feedback and scoring to guide improvement. The platform targets learning and development teams, sales enablement, and customer experience professionals who want to measure readiness and track progress. It supports organizations seeking scalable, repeatable practice with analytics.

Rapport operates by delivering real-time, responsive AI avatars that participants converse with. Scenarios are configurable, and content can be aligned to an organization’s evaluation criteria. Users can deploy practice sessions through existing learning ecosystems, with analytics and reports generated after each role play to guide coaching and development.

Rapport emphasizes customization and measurement. Scenarios, personas, and objectives can be tailored to roles, teams, and use cases. It tracks skills and behaviors against defined criteria, identifies gaps across individuals and cohorts, and provides instant feedback and performance reports to support continuous improvement.

Rapport outlines plans and platform capabilities including deployment through LMS, browser embeds, or web links, support for 50+ languages, and integrations or hosting options. It notes cloud and on-premise environments, SCORM support for integration, and multiple languages and usage scenarios across enterprise needs.

Use cases

• Sales enablement with AI-powered buyer conversations
• Learning and development across regions
• Customer experience training for difficult moments
• Onboarding and employee training