Proto

Proto automates inclusive AI workflows with local languages and sovereign hosting. It manages AI agents, inboxes, tickets, analytics and perception across multiple channels, enabling organizations to deploy trusted AI in challenging environments. The platform supports on-premise options and emphasizes security posture and compliance, with features like trust and IPS integration referenced in its sections.

Proto presents a modular suite (AI Agents, Inbox, Tickets, Livechats, People, Analytics, Perception) that can be combined to build complex customer service and compliance workflows. It highlights training and customization of agents, multi-channel deployment, and the ability to handle local languages. The documentation describes how workflows are built from triggers and actions, and how data privacy considerations are part of the platform.

Proto showcases use cases such as Grievance Redress, Anti-Scam Utilities, Contact Centres, Patient Experience, Insight Advisor and Dispute Mediation, illustrating a broad application across government, payments, healthcare and telecom. It also notes industry deployment and partnerships, along with client stories and a roadmap for ongoing deployments across markets.

Proto lists various platforms, hosting options and plans, including on-premise hosting, a Trust Layer, Voice API, and a pricing structure with multiple tiers and credits. It references international language support, mental models of agents, and enterprise capabilities like embedded customization and integration with external systems.

Use cases

• Grievance Redress: Citizen complaints from any channel and any language, routed into the supervisor’s queue with case history and a resolution clock attached.