My AskAI

My AskAI is an AI assistant that integrates with existing helpdesks to handle customer support queries. It targets support teams using popular helpdesk software and aims to improve resolution while reducing cost. The product is presented as a defense against rising support volumes and as a faster way to respond using live customer data.

The system works by integrating into existing helpdesks such as Intercom, Zendesk, Gorgias, Freshdesk and HubSpot.

Key capabilities revolve around knowledge from existing articles, training on past support tickets, and the ability to connect data sources to answer questions about accounts, orders and subscriptions. The product emphasizes testing on real tickets, internal notes, and gradual rollout with live escalation when needed.

It emphasizes a quick setup time, live testing, and a scalable agent that can operate across many industries. The platform also references SOC 2 Type II and GDPR coverage and mentions a per-ticket cost as a primary pricing model.

Use cases

• Resolve customer queries using knowledge from help center articles and internal data