Mando AI

Mando AI provides an AI customer support platform that lets modern teams build, deploy, and continuously improve AI agents trained on help centre content, internal docs, and policies. It enables answering customer queries 24/7 across WhatsApp, Instagram, Messenger, and a website, with handoff to a human when needed.

The platform offers a unified inbox, integration with existing tools, and a content library that powers both AI and human agents. It emphasizes architecture that keeps context and history when conversations are escalated to humans, and it markets analytics to measure resolution rate and CSAT.

Users can crawl sites, upload documents, and manage a shared knowledge base that feeds both AI and human agents. The system uses live analytics to show what the AI resolves and what it cannot, enabling rapid improvement.

Mobile apps extend access to inboxes and conversations, while the editor helps create and publish help centre content.

It also outlines supported channels, store connections, and collaboration features, providing a view of platform scale and customization.

Use cases

• AI customer support across channels for modern teams