Lexidesk

Lexidesk provides 24/7 AI intake for law firms, handling calls and website chat to answer instantly, qualify every lead, and deliver results to a firm's CRM. It aims to augment reception and intake teams by converting more leads while attorneys focus on billable work.

The tool runs a single intake workflow across multiple channels, including phone, web chat, and email, and uses attorney-level questioning to prioritize high-value opportunities.

On onboarding, firms define qualification rules and Lexidesk applies them on every call, scoring leads to help teams focus on the strongest unbooked prospects first and ensure timely follow-up.

Lexidesk emphasizes security and privacy, with Azure infrastructure, role-based access, and data encryption to protect client data in transit and at rest. The system is designed to work with the firm’s existing software stack and comply with data commitments.

Use cases

• AI receptionist for law firms, handling phones and website chat around the clock, with a real intake conversation.
• Criminal defense intake with urgent crisis handling and warm transfers.
• Employment law intake handling dismissals, discrimination, and deadlines.