Hugo

Hugo is an AI-powered support agent designed to handle real conversations, real data, and real customers. It aims to resolve complex tasks with live data access, automate routine work, and escalate when needed. The tool emphasizes transparency, control over data and model behavior, and ongoing learning from interaction outcomes to improve responses over time. It is built to be fast, modular, and capable of evolving with how businesses support customers.

Hugo provides a no-code interface for training and deploying the AI, allowing team members to customize responses, routing, and workflows without developers. It supports integration with various data sources and business tools via a protocol designed to access live data and perform actions across conversations. The system prioritizes data ownership, privacy, and the ability to inspect and adjust how the AI operates.

Hugo offers multi-turn intelligence with context maintenance across conversations, deep integration with knowledge bases, CRMs, and other tools, and smart escalation to involve humans when necessary. It emphasizes security, GDPR compliance, and Europe-hosted data processing, aiming to keep knowledge up to date by syncing with company docs, knowledge bases, and CRM records.

Hugo provides a guided setup with four steps: feed Hugo with knowledge, tailor responses and routing, test using the real chat widget, and deploy to handle conversations. It supports using different AI brains (Claude, ChatGPT, Llama, or custom models) while letting organizations retain control over data, tone, and performance. The platform highlights no-code deployment and modular automation capabilities to design ticket triage and escalations.

Use cases

• Resolve complex tasks with real context by accessing live data and tools
• Automate and scale support without developers