Hiver

Hiver provides an agentic omnichannel customer service platform designed for teams handling complex support. It unifies conversations across channels, enables cross-team collaboration, and uses AI to resolve multi-step work with context from connected tools. The product is presented as suitable for teams that need to manage intricate support workflows and maintain quality across many systems.

Hiver offers two product formats: Hiver Omni, a standalone omnichannel platform, and Hiver in Gmail, which runs inside Google Workspace.

The company highlights that its AI Agents pull context from various sources, follow internal SOPs, and hand off to humans with full context when needed. It emphasizes continuous improvement as it learns from resolutions and adaptively handles long-tail support scenarios.

Hiver markets itself as enterprise-ready with an emphasis on collaboration, automation, and AI governance. It stresses that it is designed to reduce friction in complex support environments and to surface insights for teams across industries.

Use cases

• Handle complex support across channels with a single queue and AI context