Gladia

Gladia offers an end-to-end audio infrastructure to record, transcribe and enrich audio through a single API. It supports precise key entity capture, multilingual transcription, and data residency. The platform emphasizes reliability across voice products, from meeting assistants to CCaaS and voice agents, and highlights enterprise-scale security and integrations.

Gladia describes how audio inputs can be captured from live streams, uploads, or real-time mic input, then transcribed with high accuracy in many languages. It emphasizes enrichment features like PII redaction, sentiment analysis, and entity detection, before data is integrated into downstream workflows with secure ports and webhooks.

It notes native integrations, SDKs, and enterprise security, aiming to reduce middleware and audit efforts while offering scalable, compliant hosting.

Gladia presents a marketplace, startup program, and documentation while outlining hosting options in the EU and US. It lists a broad set of integrations and partner tools, reinforcing its role as a versatile audio infrastructure for developers and enterprises.

Use cases

• Meeting assistants require accurate, speaker-labeled transcripts with summaries and CRM notes
• Contact centers need transcriptions for QA and coaching
• Voice agents benefit from live transcripts and prompts
• Media and content require subtitling with timestamps