EZContact

EZContact is a platform that centralizes messaging channels and automates customer service for business teams. It unifies WhatsApp, Messenger, and Instagram in a single web panel, enabling multiple agents to respond from one place. The AI component can handle FAQs, lead qualification, and scheduling, while transfers to humans occur when needed. The system emphasizes visibility into conversations and team performance, with real-time supervision and recorded history for accountability.

EZContact operates by connecting channels, training an AI with business-specific information, and then enabling selling through AI-assisted support and human-backed sales closures. The setup involves linking WhatsApp, Messenger, and Instagram, uploading prices, services, and FAQs to teach the bot to respond, and managing interactions from an easy-to-use interface. A coexistence option allows using the existing WhatsApp Business app on the same number while EZContact runs on top.

EZContact provides centralization and supervision features, including metrics such as response time, closed conversations, and customer satisfaction. It supports organizing contacts with tags and notes, and retains complete conversation history for context. The product promotes a single number for the team and live observation of conversations, with the ability to intervene if needed and to see all activity in one panel.

EZContact outlines plans, platform access, and integrations including a new API-and-MCP connect that enables automation with tools like Zapier, n8n, Make, Claude Desktop, and more. It highlights that the coexistence feature keeps the WhatsApp Business app on the phone while EZContact runs on top, with data syncing between the app and the panel. The setup process emphasizes Meta onboarding and compliance checks, while hosting various pricing tiers for different team sizes and channel needs.

Use cases

• Centralize customer conversations from WhatsApp, Messenger, and Instagram in one panel.
• Automate replies for FAQs and scheduling while transferring complex issues to humans.