- Pricing
- Freemium
- Free, Starter, Standard, Enterprise
About Enjo
Enjo is an AI support agent that resolves customer requests end to end, answering from a company's approved knowledge and taking action in connected systems. It is built for support teams under pressure from growing request volume without matching headcount growth, used across more than 600 enterprise deployments.
A team connects its knowledge from Confluence, SharePoint, Drive, Notion, past tickets, or a website into one index, or builds it directly in Enjo's Help Center. When a request arrives in Slack, Teams, web chat, or the Help Center, Enjo answers from that approved knowledge with a citation and takes action when needed; if confidence is low, it escalates to Inbox or an existing helpdesk with the full conversation, account history, and suggested next steps, and insights then show resolution rate, time saved, and cost per request.
Beyond answering questions, Enjo executes multi-step flows across helpdesks, identity providers, and CRMs, built visually in Studio with logic, conditions, fallbacks, and a full audit trail, so order status, refunds, and access requests can close without a human. Reported results include 63% autonomous resolution, more than 1 million requests resolved by AI, 450 hours saved monthly on approvals, and a proof-of-concept to production time of 5 weeks for enterprise customers in more than 190 countries.
Enjo has a Free plan at $0 a month with unlimited seats and 200 AI replies, a Starter plan at $95 a month with 1,000 AI replies and AI Actions, a Standard plan at $295 a month with 3,000 AI replies and advanced guardrails and analytics, and an Enterprise plan with custom pricing, SSO/SAML, and on-premise deployment, available only with yearly billing. Every plan includes unlimited seats and AI agents, and the company says it charges a tenth of the cost of leading incumbent platforms.
Use cases
- Answering repetitive questions like SSO configuration or invoice status
- Closing refund and access requests without human involvement
- Escalating only the cases that need human judgment
Key features
- Resolves requests end to end, not just suggesting articles
- Cites its knowledge source on every answer
- Learns from every human response without a retraining project
- Escalates exceptions with full context to Inbox or an existing helpdesk
- Visual Studio builder for no-code multi-step action flows
- Full audit trail on every action taken
- Works across Slack, Teams, web chat and a Help Center
- AI drafts, summarizes and translates in Inbox for human agents
- Insights show resolution rate, time saved and cost per request
Pros and cons
Pros
Cons
Pricing
- Unlimited Seats
- 200 AI replies included
- Unlimited AI Agents
- Shared Inbox
- Help Center
- 1000 AI replies included
- AI Actions
- Core Guardrails
- 3000 AI replies included
- Natural language workflows
- Advanced Guardrails
- Enhanced Analytics
- Custom Audit Trails
- AI Agent Whitelabeling
- SSO/SAML
- On-premise deployment
Reviews
Frequently asked questions
What are "AI replies" and how does usage work?
What is included in the Free plan?
How is Enjo different from other support platforms?
Can I cancel my subscription anytime?
Do I need a credit card to start the Free plan?
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