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DocsBot

DocsBot - AI Agents for Business | AI Customer Support & Team Automation

Monthly visits
514.6K
Pricing
Freemium
Added
Jun 03 2023

About DocsBot

DocsBot is an AI agent platform that turns business knowledge into sourced answers and completed support tasks for customer-facing and internal teams. It connects websites, docs, files, help centers, and internal knowledge to deliver answers grounded in the content and to take action within connected systems. The platform emphasizes accuracy and source-based responses, with human handoff when needed and the ability to complete tasks in related tools and workflows.

DocsBot enables users to train and deploy AI agents without coding. The system provides options to manage privacy settings and choose from multiple AI models to fit different needs and use cases.

DocsBot offers a range of capabilities including answering from content, completing tasks in connected tools, and collecting leads or handing conversations to humans. It highlights source-linked answers, action execution, and channel deployment via widgets, API, or integrations with thousands of apps.

It mentions language for voice agents, integrations with help desks and other tools, and a path from initial setup to live use across websites, help centers, and apps.

Use cases

  • Customer Support Bots that provide instant, accurate responses and 24/7 availability.
  • Internal knowledge retrieval to reduce search time.

Key features

  • Answer grounded in your content
  • Complete work in your systems
  • Hand off to humans or capture leads
  • Deploy across channels
  • Voice and natural language interactions

Pros and cons

Pros

Links answers to chosen sources for verification
Can complete tasks in connected apps

Reviews

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Frequently asked questions

What is DocsBot?
DocsBot is a platform for building AI agents around your own business knowledge. Teams use it to answer questions, guide people through support, and handle common requests.
What information can I connect?
You can connect websites, documentation, files, help centers, and supported cloud sources.
Can DocsBot do more than answer questions?
Yes. Configured AI Actions can look up information and complete tasks in connected systems. DocsBot can also collect leads or hand a conversation to a person when needed.
How do we get started?
Create an account, add a knowledge source, and test your agent before publishing it. You can deploy it through a website widget or an API and expand to other channels as needed.
Where can I see pricing and talk to someone?
The pricing page lists current options. Email our sales team to discuss what you need.

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