Datagran

Datagran is a platform for teams that need to manage customer conversations across calls, SMS, email, and social channels. It integrates with existing channels and devices, and combines automated and human support in a single workflow. The tool aims to keep every customer engaged by providing timely replies and follow-ups, while giving teams visibility and control over interactions.

Datagran operates by connecting current channels, then teaching the system about the business—its products, prices, tone, and customers. It creates a shared memory for AI agents and teammates so all interactions reference the same data and context.

Datagran replies, qualifies, books and follows up with customers, day and night. The human team can take over whenever they want, ensuring continuity and personalization without losing momentum.

Datagran offers a unified interface where conversations, calls, and follow-ups are tracked, and where teams can approve messages before they go out, or take over any conversation when needed.

Use cases

• Keep every lead from going cold with fast responses and thoughtful follow-ups.