CX Genie

CX Genie delivers a platform for creating AI agents and automating customer interactions. It targets teams handling customer support, sales, and e-commerce operations, offering tools to automate chats, route inquiries, and manage multi-channel engagement. The platform emphasizes reducing manual work and enabling around-the-clock service through AI-driven processes.

CX Genie integrates AI agents, workflows, and human collaboration to transform operations. It enables users to connect agents to platforms, deploy templates, and customize bot behavior without complex setup. The system supports escalation to human agents when needed and aims to streamline conversation flow across channels.

CX Genie highlights capabilities such as auto-replies, multilingual support, ticket management, and CSAT tracking. It focuses on providing a unified view for support teams, including knowledge base access, real-time updates, and performance analytics to improve service quality over time.

The service lists pricing with a free tier and several paid plans, detailing seats, conversation allowances, and features. It also mentions enterprise options with dedicated infrastructure and SLA considerations, and emphasizes integrations across channels and platforms.

Use cases

• 24/7 customer support without a full 24/7 team, handling queries and guiding customers
• Lead qualification by engaging visitors and routing to sales
• E-commerce assistance for product discovery and checkout support