- Pricing
- Freemium
About CoSupport AI
CoSupport AI is an AI customer service automation platform designed for teams handling repetitive Tier 1 tickets. It includes an autonomous agent that resolves a high share of requests and an assistant that drafts replies for human agents. The platform supports many languages and can operate inside popular helpdesks, or as a standalone widget. It emphasizes learning from a team's knowledge base and tickets to improve over time.
The product is built on a USPTO-patented reasoning architecture and integrates with Zendesk, Freshdesk, Intercom, Zoho Desk and others. It supports 120+ languages and operates across chat, email, and voice channels. CoSupport AI aims to automate routine tasks while letting humans handle more complex judgments.
CoSupport AI consists of two products: CoSupport AI Agent, which autonomously resolves repetitive tickets, and CoSupport AI Assistant, which drafts ready-to-send replies for human agents. Both products detect the customer’s language, respond in that language, and provide context-rich results to agents. The platform’s pricing centers on per-resolved-ticket billing, with a free pilot offering 1,000 AI responses.
It highlights a fast 10-minute setup and a 1,000 free AI responses in its no-code pilot, followed by per-resolved-ticket billing. It also notes ISO 27001 certification and GDPR/CCPA compliance.
Use cases
- Automating repetitive Tier 1 tickets in high-volume support
Key features
- Drafts ready-to-send replies for human agents
- Supports 120+ languages and detects language automatically
- Per-ticket billing model with free AI pilot
- First 1,000 AI responses are free
- Security and compliance around data
- Patent-protected reasoning architecture
Pros and cons
Pros
Reviews
Frequently asked questions
What is CoSupport AI and who is it best for?
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