Convo

Convo is an AI research platform that runs user research interviews at scale while a human team keeps ownership of context and insight. It is built for UX and CX research and insights teams who want to run more research in days rather than months. Convo's AI interviewer, Rei, holds natural conversations by voice, video, or chat in each participant's own language.

A researcher describes a research goal and Convo AI drafts a discussion guide, adding branching so each answer leads to the right follow-up question. Rei then runs the interview, and themes, sentiment, and supporting quotes appear as responses arrive, with a Research Assistant able to answer questions about the study and show the quotes behind each answer. Results can be shared as downloadable PNG, JPEG, or PDF exports, or turned into captioned highlight reels.

Convo supports research workflows such as concept testing, product pilot tests, product experience studies, customer discovery, usability testing, and diary studies, conducting interviews in more than 40 languages. It detects sentiment and emotion, runs automated theme analysis without manual coding, records audio and video with transcripts, and captures mobile ethnography photos and videos directly from participants in their own environments. A real-time insights dashboard shows live summaries, trends, and participant activity as a study runs.

Convo is priced by the number of interviews in a study rather than by tokens, with no per-seat fees and no free trial; a study can be bought as a one-off, starting with a paid pilot instead of a free trial. Customer data is stored in Frankfurt, EU, processed only by Convo's AI and transcription providers to run the study, and never used to train AI models.

Use cases

• Testing a prototype or beta product with real participants
• Running usability tests that reveal gaps between what's said and shown
• Running longitudinal diary studies over multiple days or weeks