Cohere

Cohere provides cobrowsing for customer support and AI-powered automation to help CX teams resolve tickets faster and reduce costs. It supports guiding users through resolutions step-by-step and performing actions on their behalf, across chat, email, SMS and more. The product integrates with existing support resources to turn articles and past conversations into personalized, accurate answers in a single click.

Cohere emphasizes extracting knowledge with large language models to ensure accurate answers and reduce repetitive questions. It also automates responses by leveraging prior solved tickets to answer repeat questions, with human approval as needed to improve automation over time.

Cohere highlights rapid implementation and measurable ROI, aiming to unlock faster, smarter service by connecting with existing service desks and driving self-serve resolutions. The platform claims capabilities across web and mobile, with integrations that can be deployed quickly to start self-service outcomes.

Cohere presents a range of platform features and describes integrations, analytics, and AI-assisted assistance designed for support teams looking to scale without proportional headcount growth. The focus is on offering faster resolutions, personalized guidance, and improved CX efficiency.

Use cases

• Automate support across web and mobile channels with self-serve resolutions