Clearstep

Clearstep provides an AI platform that optimizes patient access across health systems. It offers AI-native modules to guide triage, routing, scheduling, and clinical decision support as part of a unified patient access platform. The platform is suitable for health systems looking to redesign contact centers, triage, and scheduling operations through machine-assisted processes. It emphasizes nurse-like triage and care routing powered by clinical protocols and integrated workflows.

Clearstep describes how its platform operates: multiple modules share a unified clinical engine and integrate with electronic health records and CCaaS, enabling clinicians and care teams to coordinate triage, scheduling, and care navigation through AI-driven interactions. It highlights modular capabilities, interoperability, and a design that supports scalable patient access across service lines.

Clearstep lists its main capabilities as six AI-native modules that unify triage, routing, scheduling, and decision support. Each module provides specific functionality such as nurse-like triage, intelligent call handling, pre-visit intake, call center decision support, optimized scheduling, and workflow automation.

Clearstep outlines its broader platform scope, including integration with Epic via AppOrchard and the ability to customize branding and triage endpoints. It notes a focus on configurable symptom checking and care routing, with several product bundles for different organizational needs and mentions standard data integration and consent considerations.

Use cases

• Healthcare systems use Clearstep to automate patient triage, improve scheduling, and navigate care pathways.