Bland AI - Voice AI for the calls that can’t go wrong

About Bland AI

Bland AI is an enterprise voice AI platform. It builds, runs, and monitors AI phone agents that hold real conversations at scale. Agents work inbound and outbound, sound human, run on Bland's own infrastructure, and plug into the tools a team already uses.

It is built to be deployed on the user’s own infrastructure, with self-hosted models and end-to-end control over every layer of the stack. The platform emphasizes security, reliability, and compliance for sensitive call scenarios while enabling live conversations across channels.

The platform aims to replace traditional IVR and support complex interactions. It handles calls end to end, with a focus on high-stakes environments and regulated industries, using its own foundational components rather than stitched-together third-party parts.

Bland emphasizes that its agents are built and operated by Bland, with the claim that it runs all layers in-house and provides dedicated infrastructure for enterprise deployments.

Use cases

Inbound/ Financial services - IVR replacement and authentication
Inbound/ Healthcare - qualification and scheduling

Key features

The only voice AI that runs entirely on its own models
Your own instance. Nothing shared.
Numbers, SIP trunks, and transfers run on Bland’s own stack. No separate carrier to wire up.
A version can’t go live until its checks pass. Then it takes more calls in steps.
Share of live calls on the new version. Staged releases are on enterprise plans.

Pros and cons

Pros

End-to-end agent ownership across the stack

Pricing

Start

$0.14/min

$0 platform fee. No card required.
10 concurrent calls
100 calls/day
10 knowledge bases

Teams

$0.12/min

$299/month platform fee
50 concurrent calls
2,000 calls/day
50 knowledge bases

Reviews

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Frequently asked questions

What is Bland AI?

Bland is an enterprise voice AI platform. Customers use it to build, run, and monitor AI phone agents that hold real conversations at scale.

How does pricing work?

One per-minute rate covers the language model, speech-to-text, text-to-speech, and telephony. There are no per-token charges, no per-feature surcharges, and no separate vendor invoices.

How fast can we go live?

Most production agents go live in two to six weeks, depending on complexity. The Forward Deployed Engineer team builds the first agent end to end.

Is data secure?

Bland holds independently audited SOC 2 Type I and Type II reports, is HIPAA compliant, and self-attests to PCI DSS.

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