- Pricing
- Paid
- AI Agent with existing helpdesk, AI Agent with Ayudo helpdesk, Starter, Professional, Enterprise
About Ayudo
Ayudo is a customer support platform with built-in AI agents that answer and resolve support conversations across email, WhatsApp, Slack, live chat, social channels and phone. It is built for support teams, with a focus on mid-market and tech-forward SMB brands that need multi-step automation without a heavy enterprise suite. Ayudo runs on top of an existing helpdesk such as Zendesk, Freshdesk, Intercom or Salesforce, or together with its own helpdesk.
Ayudo uses a multi-agent design in which specialised agents for voice, routing, actions and knowledge share state and pull live data from connected business apps. A Help Desk Agent answers requests from past conversations and integrated systems, an Escalation Agent coordinates with internal teams and outside partners, and an Insights Agent recommends workflows and knowledge base updates. Agents learn from a knowledge base synced from URLs, PDFs, Google Drive and Intercom, plus live CRM, ERP and order data.
A unified inbox gathers email, WhatsApp, Slack, Discord and voice providers such as Twilio and Exotel, and a copilot suggests replies and next-best actions while human agents respond. A drag-and-drop workflow builder connects 2,700+ apps and 10,000+ actions, and triage agents prioritise and route conversations. Voice features include call transcripts, call recording, voice cloning and call routing, while analytics add AI quality checks and knowledge gap detection.
Pricing is usage-based: $0.4 per ticket and $0.05 per voice minute for the AI agent on an existing helpdesk, plus $99 per seat per month when it is combined with the Ayudo helpdesk. Seat plans are listed at $119 for Starter and $179 for Professional per seat per month, billed monthly, and Enterprise is quoted by sales. Ayudo lists SSO, SCIM, audit logs, SOC2 Type II, GDPR, HIPAA and ISO 27001, with cloud-native or VPC deployment.
Use cases
- Answering order-status questions with a live ETA and updating the order system
- Phone support handled by voice AI agents alongside chat and email
- Closing tickets inside an existing Freshdesk or Zendesk account without a human
- Cutting repeat queries by improving self-serve answers
- Finding gaps in the knowledge base and testing fixes
- Writing help center articles from past support conversations
Key features
- Help Desk Agent that resolves requests from past conversations and live system data
- Escalation Agent that coordinates teams and outside partners
- Insights Agent that recommends workflows and knowledge base updates
- Multichannel inbox for email, WhatsApp, Slack, Discord and voice providers
- Copilot with suggested replies and next-best actions
- Knowledge base synced from URLs, PDFs, Google Drive and Intercom
- Workflow builder with 2,700+ apps and 10,000+ actions
- AI triage, prioritisation and routing of conversations
- Works with an existing Zendesk, Freshdesk, Intercom, Discourse or Salesforce helpdesk
- AI quality checks on agent performance and CSAT
- Real-time call transcripts, recording, barge-in and voice recognition
Pros and cons
Pros
Pricing
- $0.05 per voice minute
- Text and Voice AI Agents
- Agent Workflow Builder
- Native Helpdesk Integrations
- AI Insights
- $0.4 per ticket
- $0.05 per voice minute
- Configurable inbox and ticketing
- Public help center and knowledge base
- AI Copilot
- Talk to sales
Reviews
Frequently asked questions
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