Avallon

Avallon provides AI agents designed for insurance claims operations. The tools move work through the lifecycle from intake to closure, enabling carriers and TPAs to expand capacity and maintain traceability. The system emphasizes keeping a claim file current and allowing adjusters to focus on decisions. It operates across multiple claim lines and is configured around each line’s documents, parties, rules, and workflows.

The platform learns an organization’s SOPs, workflows, and escalation points, then configures agents to work around them. Agents read, chase, and key information while adjusters retain decision authority. Every action is logged, and connections to customer systems are built to support real claims workflows.

Avallon emphasizes omnichannel capabilities, document intelligence, memory, learning, oversight, and an assistant that helps build and take actions with claims agents.

Security and compliance are highlighted through references to SOC 2 Type II, HIPAA, GDPR, CCPA, and TCPA, with access to a Trust Center for controls and documentation. The company frames Avallon as an operational tool for claims teams, designed to keep claims moving with a balance of automation and human oversight.

Use cases

• Capturing new losses via phone, email, or file upload and filing claims with zero manual entry
• Answering inbound status requests with real-time updates and full claim context
• Outreaching to third parties while logging every response