Aide (aide.app)

Aide is an AI platform designed for ecommerce brands to answer customers and resolve orders, refunds and returns. It works inside popular helpdesks like Zendesk, Gorgias and Front, or on its own with Aide Helpdesk and Aide Chat. The solution emphasizes AI that operates within predefined rules and with human-in-the-loop when needed, to support ecommerce customer service operations.

Aide integrates with Shopify and offers features to manage orders, refunds, returns, and order tracking. It supports multi-channel interactions including website chat, email and helpdesk tickets, while maintaining a consistent AI agent across channels.

Aide provides a free starting plan and priced paid plans, with AI replies counted per message, and no per-seat fees. The platform includes an audit log and governance features to track actions and changes across conversations and agents.

Aide targets ecommerce brands and support teams using Shopify, with integrations to Zendesk, Gorgias, Front and Shopify, offering scalable AI-assisted support across multiple stores and channels.

Use cases

• Integrate with major helpdesks while preserving existing setups