11Sight

11Sight provides AI agents for automotive dealerships, handling front-line customer interactions without requiring live staff for every inquiry. The system acts as the first point of contact, answering calls, gathering information, and guiding customers through tasks such as booking or rescheduling appointments. It integrates with existing workflows and can escalate complex conversations to human agents when needed. The platform is designed to operate continuously, supporting dealership operations around the clock and across multiple channels.

The company emphasizes that its AI agents manage routine inquiries and routine tasks, using context and meeting goals to carry conversations forward. When customers require human assistance, a video or audio call platform is used to escalate with context intact. The aim is to bridge technology with real-world business needs and to deliver AI solutions that align with each client’s goals through partnerships.

11Sight describes its AI agents as capable of handling bookings, reminders, and inquiries, while maintaining a continuous presence that does not depend on human staff for routine tasks. The solution is positioned to support automotive service and sales activities by interacting with calendars, collecting vehicle details, and routing customers to appropriate resources. It emphasizes 24/7 availability and integration with existing systems.

The About page highlights a remote-first team and a commitment to practical AI that supports customer engagement. It notes three U.S. patents and a history of building inbound video call platforms before introducing AI agents designed to manage frontline conversations. The narrative centers on enabling dealerships, hotels, and other brands to handle repetitive calls efficiently and transparently.

Use cases

• Booking and rescheduling service appointments